HKSI Paper 1 Practice Exam

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How should client communications be stored and maintained?

Store communications in an insecure shared drive.

Store communications in a cloud storage without proper access controls.

Keep all communications in a secure, retrievable repository for regulatory review and compliance checks.

Storing client communications in a secure, retrievable repository ensures regulatory compliance and audit readiness. When records are kept in a centralized system with controlled access, you can enforce retention policies, preserve integrity, and provide quick, verifiable access for regulatory reviews and compliance checks. It also supports searchability, version history, and audit trails, which help prove that you’ve appropriately managed confidential information and complied with obligations.

Storing in an insecure shared drive risks unauthorized access and data breaches, compromising confidentiality and regulatory compliance. Cloud storage without proper access controls similarly leaves sensitive information exposed and governance gaps. Deleting communications after a fixed period can violate retention requirements and hinder the ability to respond to regulatory requests or audits.

Delete communications after 1 year.

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